Cancellation and booking policies

The K-Collective cancellation and booking policy aims to be fair, easy to understand and helps us to provide the most efficient service to our customers. We appreciate that illness and emergencies can’t be avoided and will take this into account at the time of cancellation.

BOOKING FEE

A £50 booking fee may be required for long appointment bookings.

CANCELLATION FEE

We require 48 hours notice for all cancellations. Failure to do so will result in the loss of your booking fee or a 50% charge of your service. To book a new appointment a new deposit will be required.

NO SHOW FEE

If a cancellation is made on the day or you do not attend your appointment, any deposit will be lost and you may be required to pay the remaining/full amount of your booking.

To book a new appointment a new deposit will be required.

Thank you for your understanding and your continued support.

The K Collective Team